Frequently Asked Questions

Everything you need to know about your AFERELLE experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days for domestic orders. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 14-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your request.

How can I ensure I select the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Yes, AFERELLE ships worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

How do I care for my AFERELLE garments?

To maintain the quality of your pieces, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner label of each item.